Bestie support at it’s finest

Everything you need to know about support is right here:

1. Email _______ (name) for billing/login support

When would you need this?
a. You need to update your credit card
b. You want to cancel ____________ (course name) within the first 30 days.
c. You need a copy of your invoice — because _____________ (course name) is TOTALLY a biz write-off.
d. You lost your password
e. Your password isn’t working
f. You haven’t been approved for the FB group after waiting 24 hours.

2. Ask other students for help inside the private Facebook group


When would you use this?


a. If you have a tech problem and you want to see how other students solved the same problem.


b. You have a question about something that the training may or may not cover.


c. You’re starting ____________ (B) from a unique situation and want to see if other students have done the same thing and how they handled it.


d. Something on your computer isn’t working quite right so you want to see what other students use. Perhaps you need some new recommended fun apps or software? Students offer delicious options.

3. Post your problem on the daily support thread in the Facebook group.

Post below this image whenever you see it to get the support you need:

LU_Daily Help Thread FB Post_v3

4. Tag ________ (name) in the private Facebook group to ensure you are helped within 24 hours.

Tag __________ (name) in 4 easy steps:


Step 1. Type the @ sign.

Step 2. Start typing ________ (name)

Step 3. Use your mouse to click on __________ (name)’s name.

Step 4. Tell them the problem you’re having after tagging them and don’t forget to tell him what module/video you are at so he/she can help you within 24 hours.

Click here to join the Facebook group.


5. Email _________ (name) for non-emergencies


What qualifies for this?

a. You have a unique question that can’t be answered in the Facebook groups.

b. You are having an emotional problem and need reinforcements.

c. You need to report any students who aren’t following our community code.

Copyright _______________ (name, company name)